Refund policy

For purchase on One of a Kind item/s:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at hello@thelinenduck.com.au. Please note that returns will need to be sent to The Linen Duck

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any return question at hello@thelinenduck.com.au.

For custom made items:
As you are purchasing a custom and bespoke The Linen Duck product, unfortunately I am unable to offer refunds for pieces once they have been completed. Fittings are offered throughout the process if needed and one set of alterations following completion is included in the price, please take advantage of this to ensure your satisfaction.

Should you purchase an item and change your mind, I can offer full or partial refunds depending on how far along in the process we are:

• If work hasn’t commenced by me, reach out by email and I can refund in full, less fees charged by credit card companies etc. If you have posted fabric and notions to me, I will return these at your expense
• If it is after our initial consultation, but before I have commenced pattern preparation or fabric cutting, I can offer a refund of your payment less $30 fee, and a return of any supplies you have provided, at your expense
• If work has commenced on construction of the piece, refunded can offer a refund the original payment less $30/hour spent on item to date, or 25% of total cost, whichever is greater. I will retain the constructed garment and work product but return any unused fabric or notions to you, at your expense.
• If you wish to terminate the process but retain the garment in whatever state it is in, I will not provide a refund, but will, of course, return all fabric, offcuts and the work-in-progress product at your expense

You can always contact mefor any return question at hello@thelinenduck.com.au.

Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I  can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thelinenduck.com.au.